These terms govern requests and chauffeur-driven hire services supplied by NEW FLY SERVICE S.R.L., VAT and Tax ID 03162840122, with registered office at Piazza Giuseppe Garibaldi 8, 21013 Gallarate (VA), Italy.
1. Scope of service
New Fly Service provides private transfers, chauffeur-by-the-hour and coordinated mobility services for companies, private clients and guests. Route, timing, vehicle, waiting time and any additional services are those stated in the booking confirmation.
2. Requests and confirmation
Submitting the form or a message does not automatically confirm a booking. A service is confirmed only when New Fly Service confirms availability, price and essential details in writing. The client must provide accurate information about passengers, luggage, contacts, timings and any special requirements.
3. Prices and payments
The price is communicated before confirmation and may include tolls, parking, waiting time or other costs as specified. We accept credit cards, bank transfers and cash. Companies or those booking for a third party may receive a dedicated SumUp payment link. Authorised or unavoidable additional charges will be itemised.
4. Changes, waiting time and cancellation
Changes are subject to availability. Flight or train delays are handled according to available monitoring and the booking agreement. Waiting allowances, surcharges and cancellation terms are stated in the specific quotation or confirmation and, where not already stated, are communicated before acceptance.
5. Conduct and safety
Passengers must follow the chauffeur's safety instructions and applicable law. Damaging the vehicle, unauthorised smoking, carrying unlawful items or dangerous behaviour is prohibited. Child seats, accessibility needs, animals and oversized luggage must be disclosed in advance.
6. Liability
New Fly Service performs its services with appropriate professional care. Subject to mandatory law, it is not liable for delay or non-performance caused by exceptional traffic, closures, weather, authorities, force majeure or inaccurate information supplied by the client.
7. Lost property
We will make reasonable efforts to recover and return items found in a vehicle. Delivery costs may be charged to the client. Items are held for a reasonable period according to their nature.
8. Governing law
Italian law applies. Consumers retain the jurisdiction provided by mandatory consumer law; in other cases, jurisdiction is determined under the applicable rules unless otherwise agreed.
9. Contact
For information, email [email protected] or call +39 393 964 6180.